Raise a support ticket by email, track it by reference, and get a response within our service levels.
Complete the form and your email app will open a ready-to-send ticket to support@arlabs.my with a reference number. No account needed.
Support emailsupport@arlabs.my
Generalhello@arlabs.my
Phone / WhatsApp[ add number ]
HoursMon–Fri, 9:00–18:00 (MYT)
| Priority | First response |
|---|---|
| Urgent — service down | Within 2 working hours |
| High | Within 4 working hours |
| Normal | Within 1 working day |
| Low | Within 2 working days |
Targets are for first response during business hours and can be tailored under a support agreement.
Admins can manage roles in User & Access Management. If you're locked out, raise an "Access / account" ticket.
Use the form with category "Bug / fault" — include steps, what you expected, and screenshots.
Yes — choose "Change request" and describe the outcome you need. We'll scope it with you.